This place is fantastic. I'd just purchased a used car, that seemed to be in good condition. But after having the car for only 6 days, I was driving on 118, & suddenly the muffler/exhaust came loose & started dragging underneath the car!
I know very little about cars. (I couldn't even name the part that had fallen out until someone else told me!) I'm also a rather petite female, so I'm very aware of what an easy target I appear to be, whenever I walk into a repair shop. Its easy to bs or convince someone like me, who's relatively ignorant about the internal workings of their vehicle, to pay for unnecessary or over priced parts, repairs, etc. So it's always a headache whenever I've had to bring a car in for repairs.
However, this time was surprisingly different. I called around to several mechanics & repair shops, & AG Automotive was not only the first to get back to me, but they were very friendly, & able to fit me in same day. When I got to the shop, Tammy greeted me right away, & instantly made me feel comfortable. She got all of my info, & showed me where I could hang out & wait, until the mechanic was able to look at my car. (They have a nice, air conditioned waiting room, with TV, water, etc.)
After they lifted my car, Chuck, the mechanic, came & asked me to come look underneath. He explained everything to me in terms that even I could understand. He said the car had likely been in a place with saltwater or snow, as the underside of car was very rusted. Because of how rusted the exhaust was, it had become almost brittle in the area that broke. And since the hanger/bracket, that usually sits underneath the area to hold things in place, was missing, when it broke, it fell & was being dragged underneath the car.
Chuck gave me 2 options. He told me I could replace it, or for a lower price, he could weld it back in place & create/attach a new hanger, that would be a temporary fix, but should last long enough, until I am able to do the replacement. I ended up going with the 2nd option for now. I thought I'd probably have to leave the car overnight, as it was late afternoon by then. But Chuck said if I was willing to wait, he may be able to get it done that evening.
So I decided to stick around, & I am so happy I did, because he was able to get it done that day. (He even stayed late, until almost 10:00p.m. to finish it for me!)
The entire experience was wonderful. From the time I arrived there, until the time I drove away, I was made to feel welcome & comfortable. Every person I interacted with here, was polite, helpful & respectful, & seemed genuinely sympathetic to my situation. They were fast, their pricing was very reasonable, & I never once felt like they were trying to take advantage or capitalize on the fact that I know so little about cars. It was awesome.
I've always wanted a regular mechanic, who I can trust, & bring my car to when things like this happen. And I believe I have found that in Chuck. I hope to replace the exhaust in the next couple weeks, & I will most definitely be returning to AG Automotive to have the work done!
(**Note: For anyone who is a dog lover, like myself, there was also a super handsome, very sweet German Shepard named Lobos there. Who kept me company in the waiting room, while they took care of my car!)
Bre Lee, 05/30/2022