What is a TSB? (Technical Service Bulletins)

Posted August 4, 2019 9:43 AM

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At A.G. Automotive & Diagnosis, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

A.G. Automotive & Diagnosis
19735 Sherman Way Suite 2
Winnetka, CA 91306
(818) 438-9608
http://www.agautodiagnosis.com



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TESTIMONIALS

"Chuck at A.G. Automotive & Diagnosis is Amazing!! My check engine light was on and I needed to get my car smogged! I went to a few shops and was charged A LOT OF $$$$ and no one could Find or Fix the problem. Chuck was able to find & Fix the problem in a few hours!! He was able to fix it the First time... Not through replacing random parts until he got the right one!! He Knows what he's doing! He diagnosed the problem, got the part, fixed the problem!! Reasonable, Professional, Knowledgeable, Trustworthy! pretty much what I have been looking for in a Mechanic!!! THANK YOU CHUCK!! YOU HAVE A CUSTOMER FOR LIFE!! "


-Richard A.

"Excellent, intelligent, knowledgeable, friendly, and efficient. This was my second visit and it was the same as the first I was greeted promptly, they actually listened to me and fixed my car perfectly and I'm not easy. At last I now have a mechanic I not only can trust but refer to friends."


-Warren O.

"My Dodge Cummins Diesel pickup suddenly started running rich and misfiring, had it towed to AG Automotive after talking to Chuck about the problem. He worked on it and found that the injector pump gear was bad, they never go bad but mine did and Chuck found and fixed it. My pickup runs great I will definitely recommend AG Automotive to others."


-Steve & Rochelle A.

"Chuck has been working on my vehicles for years. I won't have any other mechanic look at my car. When I have AG AUTOMOTIVE do any work it's done right the first time, no comebacks!! AG is very reasonable and the job is done in a timely manner. Thanks Chuck for being there for me."


-Charlie G.

"Excellent and quick service. Chuck and Jonathan we're great help and attentive as well. Thank you for the work and advice as well."


-Joseph S.

"Thank you Chuck for helping a 75 yr old lady, my mother said you were so nice & caring she is VERY happy with your work and says she has a NEW mechanic, she knows she is in good hands.....and the price was about 200.00 less that what the dealership wanted to charge her. Thank you."


-Sylvia R.

"I was very satisfied by the service AG Automotive & Diagnosis provided. I had taken my Honda Accord to the dealer who quoted me for service that was not needed. Chuck fixed my car for a reasonable price and in the future I will have him take care of all services and repairs for my car."


-Neelam D.

"Very helpful and very polite. Tells you straight up what's wrong and gives you options."


-Dennis B.

"My wife scheduled a last minute brake and oil change for me. He waited for me to bring in my car close to after hours, so that he could be able to work on it the next morning. He did an amazing job! You just earned yourself a permanent customer. Thank for taking care of my Truck Chuck!!!"


-Katherine A.

"Chuck was very knowledgeable as well as personable. He took time to ask all the right questions in order to accurately diagnose what was going on with my car. We will definitely be bringing our car to him from now on."


-George E.

"Great service! Chuck have me an honest diagnosis and fair pricing! I'll definitely be back."


-Farley J.

"Professional,polite,and finished the job on time and on budget. not only are they excellent mechanics but they truly fix what others can't. I recommend AG without hesitation At last a mechanic I trust and that's saying a lot."


-Warren O.

"Chuck goes above and beyond for his customers."


-Ryan H.

"Excellent customer service, great work...dependable. I told them i needed my car the next day. It was ready to go and they washed it for me. They don't take advantage!"


-Vivian B.

"Excellent service and work as always. Chuck takes time to explain everything and is completely transparent and upfront about what needs to be done. A truly honest guy who does great work on time and at fair prices."


-Ken J.

"The Most honest mechanics in Los Angeles ! the most trustworthy people in that Garage waiting to answer you question and help you with your car! I highly recommend these people to everyone is seeking to deal with honest people and my thanks to every single person in that shop, THANK YOU, THANK YOU!"


-Azar A.

"A+++!!!! After 10+ years of living in LA and seeing various mechanics, A.G. Automotive & Diagnosis was by far the best service, expertise, and workmanship I have experienced. Chuck is HONEST, extremely knowledgeable and experienced (more so than any other mechanic I've ever been to)"


-Jennifer C.

"Was just given a good amount of prices and things that need replacing from Galpin, found this place and made a call. Chuck made this day a bit more bearable for me saving me money and educating me on my car situation! Thanks again, I'll definitely be back."


-Cameron H.

"What can I say other than these guys know what they are doing and give you an honest and fair experience. From the first phone call I knew they were the right choice. They talked us through the complete repair and showed a genuine concern for our situation. The prices they quoted were accurate and the work they did was first rate. So happy we found these guys! If you want the job done right the first time, this is the place."


-Rick E.

"It's simply the best service shop I've been to. Professional and courteous staff. I Had some serious issues with my engine, tried 2 other shops prior A.G. and they couldn't solve the problem. Chuck diagnosed my pickup truck, found the problem and fixed it in a timely manner. For a reasonable price, too!"


-Desislav P.

"A&G Automotive did an awesome job on my mini. Fast and efficient service. Fair pricing. They get straight to the point. I'll continue to bring my car to here for maintenance and recommend them to all my family and friends. Thanks A&G"


-Tawnya P.

"I had an oil leak and I could have been taken advantage of very easily...but they were honest and told me it was a simple fix, and I walked out paying less than originally quoted. I understand every business has to make money to strive, but I can see they value their integrity over making a quick buck. They've gained my respect and future business. I highly recommend this company!"


-Roxanne R.

"I found this AG Automotive through yelp. So I decided to give it a try. I sent in one of our inventory (2006 Ford Crown Victoria Police Interceptor) in for steering wheel stiffness diagnostic. Owner Chuck was able to identify the problem in the first place. His crews are very professional (more professional I thought I was at a car dealership service department). Great experience throughout. Most importantly, got the job done right. They know what they're talking about. Certainly not some BS mom & pop shop just there for your money (if they fixed it right the first time). Price is fair. If you ever have problem with the repairs they done, there's always a warranty to back you up. Thank you chuck. I will be back at your shop for our other vehicle recondition. From: Ideal Motor Group in San Gabriel Valley."


-David L.

"I went here with a really bad brake problem. Chuck took the time to explain the cause of the issue and what could be done to not only fix it but how to prevent it in the future. He and his team are professional and highly knowledgeable. I feel confident and grateful to these guys. I definitely recommend this shop and will continue to refer friends and family here. His prices are more than fair and the work is top shelf."


-Joe M.